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CONVERSATIONS

Engage with customers in real-time

Live chat, automated chatbot workflows, and a unified inbox help you connect with your customers across channels and offer timely, impactful support.

What can you do with Conversations?

Combine advanced automation with live chat capabilities to nurture customer relationships and offer a complete, personalized experience across channels.

Create deals in the CRM

When a contact submits a form or engages with a chat agent, automatically creates deals in the Nurturelabs CXP

Automate live chat 

Trigger automations that follow-up with your contacts or nurture them through a workflow to build loyalty. 

Add tags and personalize 

Update custom field information and apply tags to contacts for future segmentation and outreach efforts 

Automate multi-step message flows using chatbots

Chatbot Automations allow you to manage a set of automated messages and content blocks that gather information about customers before a live rep begins chatting.

CHATBOTS HELP YOU:

  • Customize each chat experience
  • Update custom field data
  • Assist customers while reps are offline
  • Improve team productivity

Make your support team more effective

Give customers the support they want — when and where they need it. When your team can update fields and tags so that every contact’s full history is at their fingertips, it’s easy to provide an amazing support experience to every customer.

WITH FEATURES LIKE:

  • Unified inbox
  • Automated chatbots
  • Agent assignments
  • Facebook Messenger build in

Start connecting with your customers.

Try Conversation for free. 

Take your conversations mobile

The Conversations mobile app for iOS and Android lets you take customer interactions into the field. Get notifications, respond to chats, and create great experiences from anywhere.

The tools you need to create great customer service experiences

Conversations comes equipped with an entire suite of features that help you better support your customers and improve team productivity. Everything connects to Nurturelabs CXP, so you can access the power of marketing automation, sales automation, and the CRM for a complete customer experience.

Multi-channel support

Pick up conversations via web chat, Facebook Messenger, or email.

Chatbot Automations

Customize the auto-reply flow triggered by each new visitor message.

Collect contact info

Turn website/Facebook visitors into ActiveCampaign contacts.

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    Marquette, Michigan