AUTOMATION FOR CUSTOMER SERVICE TEAMS

Anticipate customer needs and improve every interaction

Connect the conversations happening across marketing channels, nurturing automations, and customer service for a fully personalized and integrated customer experience

 

Make your customer service more personal

Before you chat with a customer or reach out over email, you need to have context into their history with your company. See what problems or questions they’ve had in the past, and predict their needs.

Identify and reward your best customers

Offer incentives or special deals to consumers who buy repeatedly, or create communities of strong customers to advocate for your business, growing your consumer base from the inside out.

Track customer interactions and behavior

Providing a great customer experience starts with understand what your customers like to see. Track past email clicks, purchases, and live chats across the Nurturelabs platform to get a sense of what makes your best customers happy.

Prevent bad customer experiences

Lead scoring, engagment tagging, and pipeline automation make it easy to track customer health and take action so you can step in to offer support. Identify when customers and accounts are at risk of leaving a bad review, having a subpar experience, and more.

Assist customers wherever, whenever

Good customer service happens everywhere, and at every stage. You can now go beyond the traditional support channels and leverage the latest in chatbox automations, multi-channel support, and nurturing email workflows to provide the best customer service experience.

Stop churn and increase expansion

Try it free. No credit card required. Instant setup.

Integrate with the tools you already use

We want you to use the tools that help your business grow and succeed. That’s why CXP integrates with 870+ apps, including Salesforce, Typeform, and Shopify.

See how it works for your team

Try it free. No credit card required. Instant setup.